Report Abuse

Reports of abuse, WHOIS inaccuracies or illegal activities about domains registered through Costrar EOOD must be sent to:
Phone: +359 2 492 0237
Fax: +359 2 492 8821
regular mail: Attn.: Ms. Gergana Raycheva, str. Kazbek 51, et. 1, ap. 1, 1618 Sofia, Bulgaria

Abuse complaints are being received on all our communication channels. Costrar EOOD will acknowledge receipt receiving the abuse complaint immediately as a ticket gets created, and will review and investigate it and provide an initial answer in maximum 6 hours. In case that a sufficient documentation is provided, we will respond to the complainant with the investigation outcome within 24 hours with the actions taken. If not, we will provide an update to all parties every 24 hours until we resolve the situation. Tracking is available to all parties involved, via a link in our emails.